Reference

Open How We Handle Your Data

We keep your account data, device logs, and payment references separate so you can see what we collect before you open an account.

Account dataDevice logsSupport requests

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Browse What This Policy Covers

topanhoki20 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to topanhoki20.club and the account you create on it. We may record your name or nickname, email, device type, IP address, session time, and payment reference data from DANA, OVO, GoPay, or QRIS so we can match the right transaction to the right

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profile. When access, storage, or disclosure rules change by location, the handling follows the law that applies to your request. We keep only the records needed for service, dispute handling, and audit trails, then remove or archive them according to our retention schedule. The same rule
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covers support chats and device logs from mobile or desktop, and if you want a copy, correction, or deletion request, we verify it against the email on file before we act.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Open Privacy Help From Our Team

Fast replies matter when you want to change an email, ask what we store, or confirm a data request.

Email Write to [email protected] for access, correction, or deletion requests. We read these messages daily between 09:00 and 21:00 WIB and confirm the change against your registered email before we respond.

Live Chat Use chat from the account page when you need a quick privacy check, such as consent questions or a data copy request. We keep the thread linked to your session for traceable follow-up.

WhatsApp Message us on WhatsApp if you prefer mobile support. We use it for identity checks, payment-record matching, and status updates, and we reply in the same 09:00-21:00 WIB window.

DATA PATHS

Explore How We Store Your Data

Every data choice starts with a small set of records: sign-up details, device signals, login history, and payment references.

Data We Keep

We collect the details you type at sign-up, your email, device type, login time, and payment references from DANA, OVO, GoPay, or QRIS so we can run the account and verify actions.

Cookie Use

Cookies remember your session, language choice, and device path so the site opens in the same state on mobile or desktop. If you clear them, we may ask you to log in again and reset a few preferences.

Account Safety

We use email checks, session tokens, and change alerts to reduce account misuse. If we spot an unusual login or a new device from outside your normal pattern, we may ask you to confirm it.

Retention

We keep account, support, and payment logs only as long as they are needed for service, dispute handling, fraud checks, or legal duties. After that, we archive or remove them under our retention schedule.

Your Requests

You can ask us to correct your profile, export stored details, or close the account record tied to your email. We verify each request against the data already on file before acting.

How To Reach Us

Use the support channels listed here if you want a privacy copy, a correction, or a deletion request. We will answer in English or Bahasa Indonesia, depending on the channel you choose.

Browse Privacy Questions Before You Join

If you have a privacy question, the fastest path is the channel tied to your account. We verify requests against your registered email, your current session, or the WhatsApp thread you used, then answer with the smallest useful detail. That keeps the process clear and aligned with local law and the record we already hold. You can use it to ask for a copy, a correction, or an account closure request.

We collect the details you type at sign-up, your email, device type, login time, and payment references from DANA, OVO, GoPay, or QRIS. We use them to match your account, handle requests, and meet the rules that apply where you access us.

Yes. Send the request through email, live chat, or WhatsApp, and we will confirm it against the registered email or current session before we change anything. Where local law permits, we can also provide a copy of the stored record.

Only the staff and processors who need it for account handling, payment matching, support, or legal requests can see it. We keep access limited and require the same request checks before any change or disclosure.

Use email, live chat, or WhatsApp between 09:00 and 21:00 WIB. Keep your registered email ready, because we use it to confirm the account and answer the request in the same thread.

Yes, the page still explains how we handle data, but any access or service step depends on local law and is available only where local law permits. If rules differ, we follow the rule that applies to your request.

Open How We Handle Your Data

Open Privacy Help From Our Team

Explore How We Store Your Data

Data We Keep

Cookie Use

Account Safety

Retention

Your Requests

How To Reach Us

Browse Privacy Questions Before You Join

01 What data do you collect when I open an account?

02 Why do you keep cookies on my phone?

03 Can I ask for a copy or correction?

04 How long do you keep my records?

05 Who can see my privacy data?

06 How do I contact you from Indonesia?

07 Does this policy still apply outside Indonesia?

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